Terms & Conditions

Terms and Conditions – Kraft Point

Welcome to Kraft Point! These Terms and Conditions govern your use of our website, products, and services. By accessing or purchasing from Kraft Point, you agree to abide by these terms. If you do not agree, please refrain from using our services.

1. General Information

• Business Overview: Kraft Point is a proprietorship business specializing in handcrafted goods and customized items.
• Modifications: We reserve the right to update, modify, or change these Terms and Conditions at any time without prior notice.

2. Eligibility & Account

• Age Requirement: To purchase from Kraft Point, you must be at least 18 years old or have permission from a legal guardian.
• Accurate Information: Customers must provide accurate information when placing an order. We are not responsible for issues arising from incorrect details.

3. Product Information & Pricing

• Descriptions: We strive to provide accurate product descriptions and images; however, minor variations may occur.
• Pricing: Prices are subject to change without notice. The price at the time of purchase is final.
• Order Rights: We reserve the right to refuse or cancel any order due to pricing errors, suspected fraud, or stock unavailability.

4. Orders & Payments

• Order Acceptance: All orders are subject to acceptance and availability.
• Payment Methods: We accept payments via Razorpay and other secure payment gateways.
• Payment Issues: Kraft Point is not responsible for payment failures due to issues with the payment provider.

5. Razorpay Terms and Conditions We use Razorpay as our payment gateway to ensure secure transactions. By using Razorpay, you agree to:

• Accurate Payment Details: Provide accurate and valid payment details.
• Processing Consent: Allow Razorpay to process and verify transactions.
• Data Sharing: Accept that Razorpay may share transaction data with banks, regulatory bodies, or fraud prevention agencies.
• Refunds and Disputes: Follow Razorpay’s policies on refunds, chargebacks, and disputes.

For more details, please refer to Razorpay's Terms & Conditions.

 

6. Shipping & Delivery

• Processing Time: We aim to process and dispatch orders within 3-5 business days.
• Delivery Timelines: Delivery timelines depend on your location and chosen shipping method.
• Delays: We are not responsible for delays caused by courier partners, customs, or unforeseen circumstances.

7. Returns, Refunds & Exchanges

• Policy Overview: Our Refund Policy outlines the terms for returns and refunds.
• Customized Products: Customized and personalized products are non-returnable unless defective.

8. Intellectual Property

• Ownership: All content, including logos, images, text, and designs, is the intellectual property of Kraft Point and may not be used or reproduced without permission.

9. Limitation of Liability

• Damages: Kraft Point is not liable for indirect, incidental, or consequential damages resulting from the use of our products or website.
• Misuse: We are not responsible for any allergic reactions, product misuse, or third-party damages.

10. Privacy Policy Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information.

11. Governing Law & Dispute Resolution

• Jurisdiction: These Terms and Conditions are governed by the laws of India.
• Dispute Resolution: Any disputes shall be resolved through mediation or arbitration in Bengaluru, Karnataka.

12. Contact Us For any questions regarding these terms, contact us at:

• Email: kraftpointinfo@gmail.com
• Phone: +91 70195 06924