Refund Policy
Refund Policy – Kraft Point
At Kraft Point, we strive to provide high-quality products and excellent customer service. If you are not fully satisfied with your purchase, our refund policy outlines the terms and conditions for returns and refunds.
1. Eligibility for Refunds
We accept refund requests under the following conditions:
- The product is defective or damaged upon arrival.
- The wrong product was delivered.
- The item does not match the description provided at the time of purchase.
To be eligible for a refund, the item must be:
- Unused and in its original packaging.
- Returned within 7 days of the delivery date.
- Accompanied by proof of purchase (receipt or order confirmation).
2. Non-Refundable Items
We do not accept refund requests for:
- Customized or personalized products.
- Items that show signs of use or damage due to customer mishandling.
- Sale or clearance items (unless defective).
- Digital or downloadable products (if applicable).
3. Refund Process
To initiate a refund request, please follow these steps:
- Contact our customer support team at 📧 kraftpointinfo@gmail.com or 📞 +91 70195 06924 within 7 days of receiving the product.
- Provide order details and images of the defective/damaged product (if applicable).
- Once your request is approved, we will provide return instructions.
- After receiving the returned item, we will inspect it and notify you of the refund approval or rejection.
4. Refund Timeline
- If approved, refunds will be processed within 5-7 business days.
- Refunds will be credited back to the original payment method.
- Processing time may vary based on the payment provider, including Razorpay’s policies.
5. Shipping Costs
- If the return is due to our error (wrong or defective product), we will cover the return shipping costs.
- If the return is due to a change of mind, the customer will be responsible for return shipping charges.
6. Exchange Policy
If you wish to exchange a product instead of requesting a refund, please contact us at kraftpointinfo@gmail.com to check for availability.
7. Contact Us
For any refund-related inquiries, please reach out to us:
📧 Email: kraftpointinfo@gmail.com
📞 Phone: +91 70195 06924
By making a purchase on kraftpoint.in, you acknowledge and agree to this Refund Policy.